Privacy Policy

Updated October 8, 2026 · Version 2026-10-08

How Brightmonzon Corp (“NELY”) collects, uses and shares your information in the NELY app.

What we collect

Account: name, email, phone (if you add it), ZIP code, language, role (client or helper).
Helpers: services, years of experience, bio, working hours and area.
Identity check (helpers): done by Stripe Identity. NELY only receives the result (verified or not). NELY does not store ID or selfie images.
Location: the job address you enter, and your position while you use the map. Helpers who are available share their approximate position so we can match nearby jobs (never shown to clients).
Live location: a helper’s live position is shared with the booked client only from “On my way” until arrival or cancellation. We keep only the last point and delete it when that part of the job ends.
Job photos: before/after and problem photos. We remove EXIF data, including GPS, before saving them.
Chat messages between client and helper, and reports you send.
Push notification tokens for your devices, and notification settings.
Payments: handled by Stripe. NELY never sees or stores full card numbers or bank account numbers.
Basic technical data: device type, errors and security logs.

To run the app: match requests and offers, show status, send notifications, process payments and payouts.
To keep people safe: identity checks, fraud prevention, reviews, reports and support.
To meet legal duties, such as tax and payment rules.

The other person in a job: the client sees the helper’s first name, rating and live position during “On my way”; the booked helper sees the job address.
Stripe: payments, payouts and identity checks.
Hosting and database providers that run the app for us.
Push notification services (Apple, Google, Mozilla) to deliver notifications.
An AI translation service, to translate chat messages between English and Spanish (only the message text is sent).
Map services (OpenStreetMap / OpenFreeMap) to show maps and find addresses.
Authorities, when the law requires it or to protect someone’s safety.
We do not sell or rent your personal information.

The exact job address is visible to the booked helper only during the job and for 24 hours after it is done. Then it is hidden again.
Chat messages with phone numbers, emails, links or social handles are blocked, so contact and payment stay in the app.

You can see and correct your information in the app.
You can delete your account in Profile, or ask us at support@nelyapp.com. We may keep some records when the law requires it (for example payment records).
You can turn notifications and sound on or off at any time.
You can ask for a copy of your data by writing to support@nelyapp.com.

NELY is for people 18 and older. We do not knowingly collect information from anyone under 18.

If we change this policy, the app shows the new version and asks you to accept it.
Questions: support@nelyapp.com. Brightmonzon Corp, Miami, Florida.